Last updated: September 2026

Welcome to Barre Fitness.

These Terms & Conditions apply to your use of the Barre Fitness website, the purchase of products through our online store, and the booking or purchase of services provided by Barre Fitness.

By using our website, purchasing a product, or booking a service with Barre Fitness, you agree to these Terms & Conditions.

For the purposes of these Terms & Conditions, “Barre Fitness”, “we”, “us” and “our” refer to Barre Fitness.

Website: barrefitness.co.nz
Email: sam@barrefitness.co.nz
Phone: 021 339 879
Location: Pokeno, New Zealand

1. WEBSITE USE

The information provided on the Barre Fitness website is intended primarily for customers in New Zealand.

We aim to keep the information on our website accurate and up to date; however, information, products, services, pricing and availability may change from time to time.

We reserve the right to update or amend these Terms & Conditions when reasonably necessary. The version published on our website will be the current version.

Your continued use of the website following an update will be subject to the updated Terms & Conditions.

2. PRODUCTS & ONLINE ORDERS

Barre Fitness sells a range of health, wellness and nutritional products through our online store.

We endeavour to ensure that all product descriptions, images, pricing and other information displayed on our website are accurate.

Product images are provided for illustrative purposes and packaging, labelling, ingredients or presentation may occasionally change as products are updated by their manufacturers.

Product availability is not guaranteed. If a product you have ordered is unavailable, we will contact you and may offer an alternative, place the product on backorder where appropriate, or provide a refund.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• an incorrect price or product description has been displayed;
• payment cannot be processed;
• we reasonably suspect fraudulent activity; or
• we are unable to fulfil or deliver the order.

If payment has already been taken for an order that we cancel, the amount paid for the cancelled item or order will be refunded.

3. PRICING & PAYMENT

Unless otherwise stated, all prices displayed on our website are in New Zealand Dollars (NZD).

Any applicable GST will be included in the displayed price where required.

Delivery or shipping charges are additional unless otherwise stated and will be displayed during the checkout process.

Prices may change without notice. Any price change will not affect an order that has already been accepted by us, except where there has been an obvious pricing error.

Payment must be made using one of the payment methods available through our website or booking system.

4. SHIPPING & DELIVERY

Orders will be dispatched to the delivery address supplied when the order is placed.

Please ensure that your delivery details are complete and accurate. Barre Fitness is not responsible for delays or additional costs resulting from incorrect delivery information supplied by the customer, except to the extent required by law.

We aim to dispatch orders promptly; however, delivery timeframes may vary depending on product availability, courier services, your location and circumstances outside our reasonable control.  We aim to deliver the goods within a 5 to 7 day timeframe.

Where New Zealand consumer law applies, your statutory rights regarding delivery remain unaffected.

If an order appears to be lost, damaged in transit or significantly delayed, please contact us at sam@barrefitness.co.nz so that we can investigate.

5. PRODUCT RETURNS, REFUNDS & EXCHANGES

Please choose products carefully before completing your purchase.

Barre Fitness does not provide refunds or exchanges where you have simply changed your mind, ordered the incorrect product or no longer require the product.

At our discretion, we may agree to accept the return of an unopened and unused product. Any such return must be approved by Barre Fitness before the product is sent back to us.

To be considered for a discretionary change-of-mind return, the product must be unopened, unused, in its original packaging and in a resalable condition.

For health, hygiene and safety reasons, supplements, consumables and other health products that have been opened or used cannot be returned for a change-of-mind refund or exchange.

Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, incorrect or does not match its description, please contact us as soon as reasonably possible at sam@barrefitness.co.nz.

Please provide your order details and, where appropriate, photographs of the product and packaging so that we can investigate the issue.

Where a product does not meet the guarantees provided under applicable New Zealand consumer law, we will provide the remedy required by law. Depending on the circumstances, this may include a repair, replacement, refund or other appropriate remedy.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies available to you under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable New Zealand law.

6. SUPPLEMENTS & HEALTH PRODUCTS

Information provided on the Barre Fitness website regarding supplements, nutrition, health and wellbeing is provided for general informational and educational purposes.

It is not intended to replace individual medical advice, diagnosis or treatment from an appropriately qualified healthcare professional.

Individual responses to supplements and health products vary. A product that is suitable for one person may not be appropriate for another.

You are responsible for checking product ingredients, directions, warnings and contraindications before use.

If you are pregnant or breastfeeding, have an existing medical condition, have allergies or sensitivities, or are taking prescription medication, you should seek appropriate professional advice before beginning a new supplement where relevant.

Do not discontinue or alter prescribed medication based on information provided by Barre Fitness without first consulting the healthcare professional responsible for your treatment.

Barre Fitness does not guarantee that any supplement, programme or health product will produce a particular health, weight-loss, fitness or wellbeing outcome.

7. FITNESS, WELLNESS & COACHING SERVICES

Barre Fitness may provide services including group fitness, personal training, body composition scanning, health and wellness coaching and related services.

The nature and availability of services may change from time to time and current services and pricing will be displayed on our website, booking platform or communicated directly to clients.

Any health, fitness or wellness information provided during these services is intended to support general wellbeing and does not replace medical diagnosis or treatment.

8. BOOKINGS, CANCELLATIONS & ATTENDANCE

Bookings for classes, appointments and other services must be made through the booking method specified by Barre Fitness.

Unless otherwise stated, a minimum of 12 hours’ notice is required to cancel or reschedule a class or appointment.

Cancellations made within 12 hours of the scheduled start time may result in the session or class being forfeited.

Failure to attend a booked session without cancelling may also result in the session being forfeited.

Where a cancellation fee or forfeiture applies, it reflects the time reserved for the client and the limited opportunity to offer that appointment or class space to another person.

Late arrivals may not be permitted to participate where doing so would compromise safety or significantly disrupt a class or session.

Nothing in this section limits any rights you may have under applicable New Zealand consumer law.

9. GROUP CLASSES

Barre Fitness operates as a boutique studio and may require a minimum number of participants for a group class to proceed.

If minimum numbers are not reached, we may cancel the class or offer an alternative session.

Where Barre Fitness cancels a prepaid class, the booking will be credited, transferred or otherwise dealt with appropriately depending on the circumstances and the payment arrangement.

Barre Fitness reserves the right to adjust class timetables, instructors or class formats where reasonably necessary.

10. PERSONAL TRAINING & APPOINTMENTS

Personal training, coaching, body composition scans and other one-to-one appointments are reserved specifically for the client.

Clients are therefore asked to provide at least 12 hours’ notice when cancelling or rescheduling an appointment.

Late cancellations and missed appointments may be charged or forfeited in accordance with the cancellation policy above.

Where exceptional circumstances arise, please contact Barre Fitness directly. Any discretionary waiver or credit offered on one occasion does not require Barre Fitness to offer the same arrangement in future.

11. MEMBERSHIPS, PASSES & PREPAID SERVICES

Where Barre Fitness offers memberships, class passes, packages or prepaid services, any specific conditions relating to that product — including its validity period, included sessions, payment schedule and cancellation arrangements — will be communicated at the time of purchase.

Unless otherwise stated, memberships, passes and prepaid services are personal to the purchaser and may not be transferred to another person without prior approval from Barre Fitness.

Unused sessions are not refundable simply because a client changes their mind or is unable to attend, subject always to any rights the client may have under New Zealand consumer law.

12. EVOLT BODY COMPOSITION SCANS

Body composition scans provide estimates based on the technology, algorithms and information used by the relevant scanning system.

Results should be considered as one tool for tracking body composition and general progress rather than a medical diagnosis.

Scan results can be affected by factors including hydration, food intake, exercise, time of day and other physiological variables.

For meaningful comparison between scans, clients are encouraged to complete scans under similar conditions where practical.

Barre Fitness does not guarantee any particular body composition or health outcome based on scan results.

13. HEALTH & SAFETY

Your health and safety are important to us.

Before participating in exercise or fitness services, you must inform Barre Fitness of any injury, medical condition, pregnancy, physical limitation or other relevant circumstance that may affect your ability to participate safely.

You are responsible for following reasonable instructions provided by your trainer or instructor and for working within your own abilities.

You should stop exercising and inform your trainer or instructor if you experience pain, dizziness, unusual shortness of breath or other concerning symptoms.

Where appropriate, you may be asked to obtain medical clearance before participating.

Participation in physical activity involves inherent risks. Barre Fitness will take reasonable care in providing its services but cannot eliminate all risks associated with physical activity.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

14. RESULTS & OUTCOMES

Individual results from fitness programmes, coaching, nutrition changes, supplements and other health or wellness interventions vary considerably.

Factors outside Barre Fitness’ control may influence results, including consistency, diet, sleep, lifestyle, genetics, medical conditions, medications and adherence to recommendations.

Testimonials, examples or client experiences displayed on our website or social media represent individual experiences and should not be interpreted as a guarantee that another person will achieve the same result.

15. WEBSITE CONTENT

Information on our website is provided in good faith and for general information purposes.

While we make reasonable efforts to keep information accurate and current, we do not guarantee that every piece of website content will always be complete, current or error-free.

If we become aware of an error, we may correct or update the information.

16. INTELLECTUAL PROPERTY

Unless otherwise stated, the content of the Barre Fitness website — including text, graphics, photographs, branding, logos, programme materials and other original content — is owned by Barre Fitness or used with permission.

Website content may be viewed and downloaded for your personal, non-commercial use.

You may not reproduce, distribute, publish, modify or commercially use Barre Fitness content without our prior written permission, except where permitted by law.

Third-party product names, trademarks, photographs and other materials remain the property of their respective owners.

17. THIRD-PARTY WEBSITES & SERVICES

Our website may contain links to third-party websites, payment providers, booking platforms, social media platforms or other external services.

These links are provided for convenience. Barre Fitness does not control third-party websites and is not responsible for their content, availability, privacy practices or security.

Your use of a third-party website or service may be subject to that provider’s own terms and privacy policies.

18. PRIVACY

Barre Fitness takes the privacy of its clients and customers seriously.

We may collect personal information that is reasonably necessary to process orders, manage bookings, provide services, communicate with you and operate our business.

Our handling of personal information is governed by our Privacy Policy and applicable New Zealand privacy law.

Please refer to our separate Privacy Policy for further information about how personal information is collected, used, stored and disclosed.

19. LIMITATION OF LIABILITY

To the extent permitted by law, Barre Fitness will not be responsible for indirect or consequential loss arising solely from circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any guarantee, right or remedy that cannot lawfully be excluded or limited under New Zealand law.

Where the Consumer Guarantees Act 1993 applies, these Terms & Conditions should be read subject to that Act.

20. EVENTS OUTSIDE OUR CONTROL

Barre Fitness will not be responsible for a delay or inability to provide a product, class or service where this results from circumstances outside our reasonable control.

Such circumstances may include severe weather, natural disasters, power or internet outages, courier disruptions, illness, government restrictions or other unforeseen events.

Where an event outside our control affects a booking, order or service, we will make reasonable efforts to communicate with affected customers and find an appropriate solution.

21. NEW ZEALAND CONSUMER LAW

Barre Fitness operates in New Zealand and these Terms & Conditions are governed by New Zealand law.

Nothing contained in these Terms & Conditions is intended to contract out of or override your rights under the Consumer Guarantees Act 1993, Fair Trading Act 1986, Privacy Act 2020, or any other applicable legislation where those rights cannot legally be excluded.

22. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes to our products, services, business practices or legal requirements.

The current version will be published on our website together with the date it was last updated.

23. CONTACT US

If you have any questions about these Terms & Conditions, an order, return, booking or service, please contact:

Barre Fitness
Pokeno, New Zealand
Email: sam@barrefitness.co.nz
Phone: 021 339 879
Website: barrefitness.co.nz

Thank you for supporting Barre Fitness.